Legal
Privacy Policy
Last updated: May 1, 2025
At Homella, your privacy is paramount. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, use our mobile applications, or engage with our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.
- Personal identification information (name, email address, phone number, mailing address) provided when you create an account, request a consultation, or contact our team.
- Property search preferences, saved listings, and browsing behavior on our platform to personalize your experience and deliver relevant recommendations.
- Device and usage data including IP address, browser type, operating system, referring URLs, and interaction patterns collected automatically via cookies and similar technologies.
- Financial information such as mortgage pre-approval status and budget range, shared voluntarily to enable our advisors to match you with suitable properties.
- To provide, maintain, and improve our real estate services including property matching, market analysis, and transaction support.
- To communicate with you about your account, listings of interest, market updates, and promotional offers you have opted into.
- To analyze usage trends and optimize our platform, ensuring a seamless and personalized experience for every visitor.
- To comply with legal obligations, enforce our terms, and protect the rights, safety, and property of Homella and our users.
- We implement industry-standard encryption (TLS 1.3) for all data in transit and AES-256 encryption for data at rest.
- Access to personal data is restricted on a need-to-know basis, with role-based access controls and multi-factor authentication for all internal systems.
- We conduct regular third-party security audits and penetration tests to identify and remediate vulnerabilities proactively.
- In the event of a data breach, we will notify affected users within 72 hours in accordance with applicable regulations.
- Essential cookies are required for core platform functionality such as authentication, session management, and security features. These cannot be disabled.
- Analytics cookies (e.g., Google Analytics) help us understand how visitors interact with our site so we can improve the experience. You may opt out via your browser settings.
- Marketing cookies enable targeted advertising and retargeting. These are set only after you provide explicit consent via our cookie banner.
- You can manage your cookie preferences at any time through the Cookie Settings link in our site footer.
- Access: You have the right to request a copy of the personal data we hold about you, free of charge, within 30 days.
- Correction: You may update or correct your personal information at any time through your account settings or by contacting us.
- Deletion: You can request deletion of your account and associated data. Certain data may be retained as required by law or legitimate business interests.
- Portability: You may request your data in a structured, machine-readable format to transfer to another service provider.
- Objection: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
- We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
- Material changes will be communicated via email notification and a prominent notice on our website at least 14 days before taking effect.
- Your continued use of our services after the effective date constitutes acceptance of the revised policy.
- We maintain a version history of all policy changes, available upon request.
Questions about our policies?
Our legal team is happy to clarify any section.